Terms & cancellation
Last updated: November 4, 2026
How it works
New clients can book and pay for a walk straight away: you tell us about you and your dog and accept our waiver when you book. If you'd rather talk first, book a free intro phone call and a meet & greet instead. Either way, you then book walks and drop-in visits online. We walk in the Seattle and Portland areas only. We may cancel a booking (with a full refund) if we can't safely walk your dog.
Prices and payment
Prices are shown on our site before you book and include any extra-dog charge. You pay on Stripe's secure page when you book. Weekly walks are paid up front for the weeks you choose. Tips are optional and go to your walker.
Cancelling
- You can cancel any booked walk from your account.
- 4 hours or more before the walk: full refund to your card.
- Less than 4 hours before: the walk is cancelled with no refund.
- Weekly walks can be cancelled one at a time with the same rule.
- If we have to cancel, you always get a full refund.
- Refunds usually show on your card within 5–10 days.
Your dog's safety
While your dog is in our care we act in your dog's best interest. In an emergency we go straight to the nearest emergency vet (or your own vet if you named one in your dog's profile) and call you right away. You pay any vet costs. Please keep your dog's details, health notes and emergency contact up to date by telling your walker.
Walks are one-on-one: one walker with the dogs from one home. We may stop walking a dog that is unsafe for itself, other dogs or people.
Getting into your home
You tell us how we get in (key, lockbox, door code or you at home). Only your walker sees these instructions.
Contact
Questions? Reply to any of our emails or contact us at contact@yourdomain.com.